Issue
- Scratched/cracked glass on my cooktop
- How to prevent scratches on ceramic hob
Applies to
- All hobs with glass ceramic top
- Induction hobs
- Radiant hobs
Resolution
1. To avoid superficial scratches similar to the picture, please consider the following:
Picture 1: Scratches on the glass ceramic
- Immediately remove spilt spices, such as salt or sugar
- Check the bottom of your cookware for leftover food/grains stuck to the bottom
- Always lift your pots and pans, do not slide pots on the hob
- Do not leave the lids of pots on the glass plate to cool down there
- Always clean the hob immediately after use
- Do not use the cooktop as a working surface
We recommend care and cleaning products for the glass ceramic available on our Webshop
2. Superficial scratches on the cooking surface can occur during daily usage
- Scratches on black hobs without patterns are usually more noticeable than scratches on hobs with decorative printing on the glass
- Scratches cannot be undone
- Scratches do not impair the operability of the hob
3. ATTENTION: In case of a cracked or broken cooktop glass
- Do not use the cooktop anymore
- If possible, unplug the hob from the power supply
- Book a repair by a service technician to get the glass plate replaced
Superficial scratches as described above are not covered by a warranty.
