Product Safety Notices

PLASTIC BACKED REFRIGERATORS

Electrolux UK statement

As a global leader in home appliances, the Electrolux Group continues to produce high quality, innovative products across their brands, including Electrolux, AEG & Zanussi for the UK and Ireland. 

Peter Spencer, Managing Director for UK & Ireland, stated “True to our commitment to quality, safety and a best in class consumer experience, we can confirm we have introduced new backing material for all of our refrigeration and freezing products in the UK.” 

Spencer continues,” We continually review the design of our refrigeration and freezing products - including backing materials – and so in line with regulation updates, from the end of May 2018, we updated the design of all Electrolux Group fridges, freezers, and fridge freezers produced for the UK and Ireland markets to feature a metal or aluminised based backing”. 

Sophie Davidson, Head of Product line, Kitchen explained “As part of our safety process, we focus our efforts and investments on the creation of intelligent design using the safest components. These refrigeration products are compliant to BS EN 60695-11-5:2017 and meet the new International refrigeration and freezing standard IEC60335-2-24.  Our ambition has been to ensure we are compliant with what we believe will represent the global standards up to 2020.”

Electrolux wants to strongly reiterate and reassure consumers that this decision has not been made due to any concerns around the safety of our current products in the market. We have an excellent safety record. Over the last three years we have sold over one million refrigeration and freezing products in the UK with no major incidents and none involving issues with the plastic backing on our products.

Consumers may still find that there are plastic backed Electrolux Group refrigeration products available from retailers. These products are within the retailer’s supply chain and might have been supplied to the retailer before May 2018.  Electrolux group cannot control the supply chain of retailers; however, consumers can ensure their products are not plastic backed by referring to the model numbers. All model numbers are listed on retailer websites.

Our quality control programme has identified in certain circumstances there is a slight risk of an electric shock whilst using the appliance, on a limited number of Zanussi Cooker Hoods, Model Number ZHC60136X.

The Model (ZHC60136X), Product Number (942122680) and Serial Number range (from 32100001 to 34299999) of the Cooker Hood are located on the rating plate, which can be found on the left hand side of the inner wall, behind the metal grease filters. Please ensure you isolate the Cooker Hood from the electricity supply by switching off the power supply to the Cooker Hood.

If your details match the Model, Product Number and are within the Serial Number range, your Cooker Hood may be an affected model and require repair by one of our technicians. This is isolated to one specific product within the Zanussi range of Cooker Hoods manufactured between week commencing 20th May 2013 to week ending 20th October 2013 inclusive.

Products manufactured before and after this date range are outside of the serial range production and are not affected.

Customers owning this Cooker Hood should contact our Helpline on 0800 707 6258 between 8.00am – 6.00pm Monday to Friday, or between 9.00am - 5.00pm Saturday and Sunday.

Please note: If your appliance is one of the affected models, you must contact our Call Centre on the number above.

This safety notice does not affect any other Zanussi appliance.

We apologise for any inconvenience this may cause and thank you for your cooperation